How Automated Follow-ups Can Reduce Missed Appointments

Missed appointments cost time and revenue. One of the easiest ways to reduce these no-shows is by automating your booking process so clients always know what’s happening.

Why People Miss Appointments

Often, it’s because they’re unsure if their booking went through or forget to confirm. By automating the follow-up, you remove uncertainty and keep everyone on the same page.

The FunnelDeck Follow-up Flow

With FunnelDeck Booking, the process is automatic once a client books:

• Available Time Slots Email: Shows your open schedule (covering three days starting from the day after the form is filled out) so the client can choose.
• Booking Confirmation Email: Sent after a slot is selected, with a cancel button for flexibility.
• Confirmed Cancellation Email: If a client cancels, they immediately receive a confirmation email. Businesses will see the cancellation reflected in the next morning’s CSV/ICS report, with the booking marked as “Cancelled.”
• Daily CSV/ICS Reports: Businesses get a full report of all bookings for the day.

How It Helps

By keeping clients informed and giving them an easy way to confirm or cancel, you reduce the chances of no-shows while keeping your calendar accurate without extra work.